Outsourcing
Articles >> Offshore Outsourcing Research
A lot research on offshore outsourcing has been conducted in
the past few years. The topic of outsourcing has been scrutinized from a
variety of different point of view. Offshore outsourcing research has
been carried out for instance on the different types of outsourcing, on
both the negative and positive effects of outsourcing, characteristics
of different market areas, outsourcing projects and companies as well as
on the geographical and economic implications. Yet more offshore
outsourcing research is continuously needed, as the
outsourcing industry is rapidly growing and more and more companies are
outsourcing to foreign destinations. Reliable information is
continuously needed on outsourcing and BPO markets, vendors and their
capabilities, varying needs of different vertical segments, benchmarking
of costs and capability of service providers, assessment and evaluation
of different locations and much more. This is information that
constantly changes as the outsourcing market grows.
Offshore
outsourcing research aims to satisfy some of the research and
information needed by buyers, sellers, analysts, investors and all those
interested in outsourcing in foreign locations. Research companies seek
to provide in-depth analysis and reliable primary information on the
outsourcing market. According to outsourcing research, companies are
giving good reviews on offshore outsourcing, despite concerns about
quality, cultural barriers and hidden expenses. Business process
outsourcing is considered the fastest growing segment within IT services
and that rapid growth in offshore outsourcing is occurring.
Outsourcing research shows that the largest percentage of jobs being
outsourced is in Information Technology, by around 28%. The next largest
field is human resources taking 15% of the outsourcing market, followed
closely by sales and marketing outsourcing with 14% and financial
services outsourcing at 11%. The remaining 32% is made up of other
different processes such as administrative outsourcing. Most of the
outsourcing is done by multinational companies and the most popular
destinations are India, China and the Philippines. Of course these
figures slightly differ depending on the study and the point of view,
but this division gives an idea of the outsourcing market.
There are several important reasons for conducting outsourcing research.
Firstly the best way to learn about a certain type business strategy or
operation is to analyze the experiences of others. All companies do not
have to learn things the hard way, instead they can analyze the actions
of other and then make decisions concerning their own needs. Offshore
outsourcing as an operation has several risks that have to taken into
consideration. This is also where offshore outsourcing research
steps in. Through acquiring and analyzing data collected by
professionals, a company can decide whether the risks of outsourcing are
worth taking for them. In addition, offshore outsourcing research
is often needed in order to find out what a company should be
outsourcing to which location. It is easy to maintain things as they
have always been, but if the research and information is provided,
decision-making becomes much easier. Thus outsourcing research is
required at every stage of the offshore outsourcing venture.
