Outsourcing
Articles >> Outsourcing Research
A lot research on outsourcing has been conducted in the past few years.
The topic of outsourcing has been scrutinized from a variety of
different point of view. Outsourcing research has been carried
out for instance on the different types of outsourcing, on both the
negative and positive effects of outsourcing, characteristics of
different market areas, outsourcing projects and companies as well as on
the geographical and economic implications. Yet more outsourcing
research is continuously needed, as the outsourcing industry is
rapidly growing and more and more companies are outsourcing. Reliable
information is continuously needed on outsourcing and BPO markets,
vendors and their capabilities, varying needs of different vertical
segments, benchmarking of costs and capability of service providers,
assessment and evaluation of different locations and much more. This is
information that constantly changes as the outsourcing market grows.
Outsourcing research aims to satisfy some of the research
and information needed by buyers, sellers, analysts, investors and all
those interested in outsourcing. Research companies seek to provide
in-depth analysis and reliable primary information on the outsourcing
market. According to outsourcing research, companies are giving
good reviews on offshore outsourcing, despite concerns about quality,
cultural barriers and hidden expenses. Business process outsourcing is
considered the fastest growing segment within IT services and that rapid
growth in offshore outsourcing is occurring.
Outsourcing
research shows that the largest percentage of jobs being outsourced
is in Information Technology, by around 28%. The next largest field is
human resources taking 15% of the outsourcing market, followed closely
by sales and marketing outsourcing with 14% and financial services
outsourcing at 11%. The remaining 32% is made up of other different
processes such as administrative outsourcing. Most of the outsourcing is
done by multinational companies and the most popular destinations are
India, China and the Philippines. Of course these figures slightly
differ depending on the study and the point of view, but this division
gives an idea of the outsourcing market.
There are several
important reasons for conducting outsourcing research. Firstly
the best way to learn about a certain type business strategy or
operation is to analyze the experiences of others. All companies do not
have to learn things the hard way, instead they can analyze the actions
of other and then make decisions concerning their own needs. Outsourcing
as an operation has several risks that have to taken into consideration.
This is also where outsourcing research steps in. Through
acquiring and analyzing data collected by professionals, a company can
decide whether the risks of outsourcing are worth taking for them. In
addition, outsourcing research is often needed in order to find
out that a company should be outsourcing. It is easy to maintain things
as they have always been, but if the research and information is
provided, decision-making becomes much easier. Thus Outsourcing
research is required at every stage of the outsourcing venture.
